Refund & Return
Return Policy
At PheasantFlies.com, we are committed to your satisfaction. If you are not satisfied with your purchase, you may return it under the following conditions:
- Time Frame: Returns must be initiated within 14 days from the date of delivery.
- Condition of Goods: Items must be in the original, unused condition and in their original packaging.
- Return Process: To initiate a return, please contact us at contact form. We will provide you with instructions on how to proceed with the return.
- Non-Returnable Items: Certain items may not be eligible for return, such as custom-made or special-order products. Please check our product descriptions for specific return information.
Refund Policy
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund:
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately. We will arrange for the return and process a full refund or exchange.
- Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, except in cases of damaged or incorrect items.
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. If you’ve done all of this and still have not received your refund, please contact us at contact form.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will provide you with exchange instructions.
Contact Us
For more information about our return and refund policy, or if you have questions, please contact us at contact form.
